Returns & Exchanges
At RIDGID, we stand behind the durability of our tools and offer a 90-day return policy for products in original condition to ensure your workspace is equipped with the best. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges.
Initiate Your Return
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the unused product in its original packaging, including all accessories, manuals, and the printed RMA form to ensure a smooth inspection process.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our quality control team inspects the returned equipment, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing