Frequently Asked Questions
Everything you need to know about our professional-grade tools and services.
What is the Full Lifetime Warranty on RIDGID products?
RIDGID tools are warranted to be free of defects in workmanship and material. If your tool fails due to a manufacturing defect, we will repair or replace it free of charge.
How long does shipping take for heavy equipment?
Standard ground shipping typically takes 3-7 business days. For oversized items or heavy machinery, freight shipping is required and may take 7-14 business days depending on your location.
What is your return policy for tools and accessories?
We offer a 30-day return policy for most items in their original, unused condition. Please note that certain precision instruments and used diagnostic equipment may be subject to a restocking fee.
How can I register my product for a Service Agreement?
You can register your tools online through our official portal within 90 days of purchase. You will need your store receipt and the serial numbers located on the tool's housing.
Where can I find authorized service centers for repairs?
We have a network of authorized service centers globally. You can use our online 'Service Center Locator' tool by entering your zip code to find the nearest certified technician.
Do you offer bulk pricing for professional contractors?
Yes, we provide specialized pricing and volume discounts for professional trade accounts and large-scale industrial projects. Please contact our sales team for a custom quote.